Skip to main content

Possible causes of errors when paying with cryptocurrency - Knowledgebase / Payment - Driadashop.net HelpDesk

Possible causes of errors when paying with cryptocurrency

Authors list
  • Eirene

Don't know how to pay with crypto? We have instructions.

💡 If the payment service asks for additional details — such as recipient name, country, wallet host, or similar — just enter any random data. It will not affect your payment in any way! However, we recommend not using our shop name there.

Other possible situations:

  • ⚠️ Error during transaction: Double-check that the wallet address is entered correctly. There should be no spaces or extra symbols.
  • 📱 QR code not scanning: Simply copy the wallet address and amount manually — both are shown on the payment page.
  • Paid but the order still shows as unpaid: Payment confirmation in our system may take 1–2 hours. If it doesn’t update automatically, please send us the payment confirmation and transaction hash.
  • 💰 Status “expected amount not paid”: The amount received was lower than required, possibly due to service fees or conversion rates. Please make an additional payment using the same link — the system will adjust the remaining balance automatically.


Helpful Unhelpful

1 of 1 people found this page helpful