If you receive a message or letter from customs, follow these steps:

1. ⛔ Do not confirm ownership of the parcel.

   Customs cannot link the package to you unless you confirm it yourself.

   If you deny ownership, legal responsibility stays with the sender (us).

2. Check the message format.

   Customs usually contacts recipients through an official email or letter when a parcel is held or seized.

3. Forward the customs letter or email to us.

   We can only proceed under our reship policy once we receive this document.

4. Wait for our response.

   After reviewing the letter, we’ll outline all available next steps and possible solutions.